Return & Refund Policy

Introduction:At Ojasstep the Ojasstep team wants you to be happy with your purchase. So customer satisfaction is the thing for Ojasstep. The people at Ojasstep are working hard to give you quality footwear that you will like. If you do not like what you bought, the Ojasstep Return & Refund Policy is simple and easy to understand.

This policy is for everything you buy from the Ojasstep website and mobile platforms. When you shop in person. Ojasstep is a company that is owned and operated by Deepak Kumar.

1. When You Can Return Something

You can ask to return something if The thing you got is broken or not what you ordered.

You got the size.

The thing you got is not made well.

You ask to return it within 7 days of getting it.

To be able to return something:

You cannot have used it.

It has to be in the same condition as when you got it.

It has to have all the original packaging and tags.

It cannot be broken or look like you used it a lot.

Ojasstep can say no to returns if they do not meet these rules.

2. Things You Cannot Return

You cannot return things that:

You used or wore

You broke because you did not handle them well.

You bought them when they were on sale.

You did not send it back with the packaging.

3. How to Return Something

To start the return process:

Call the Ojasstep customer support team within 7 days of getting your thing.

Tell them your order number and why you want to return it.

Send them pictures if the thing is broken.

Wait for them to say it is okay to return it.

Then they will tell you how to send it back.

4. Refund Policy

You get your money back after Ojasstep checks the thing you sent back.

You get a refund if:

You cancelled your order before it shipped.

The thing you wanted was not available after you ordered it.

You sent back the wrong thing.

It takes some time to get your refund:

If you paid online, it takes 5 to 7 business days.

If you used UPI or a wallet, it takes 3 to 5 business days.

If you paid with cash, it takes 7 to 10 business days.

Ojasstep tries to use the same way you paid to refund your money.

5. Exchange Policy

Ojasstep will exchange things if they do not fit or are broken. Only if they have more in stock.

You have to ask for an exchange within 7 days of getting your thing.

If they do not have what you want, they might give you a refund or store credit.

6. Cancellation Policy

You can cancel your order before it ships.

If it already shipped, you might not be able to cancel it.

OjasStep can cancel any order if

The price was wrong.

They did not have the thing you wanted.

There was a problem with payment

It looked like someone was trying to cheat.

If that happens, you get all your money back.

7. Shipping Costs

You do not have to pay to ship broken or wrong things.

But you have to pay to ship back other things unless Ojasstep says you do not have to.

8. Contact Ojasstep

If you have questions about returns or refunds, contact Ojasstep:

Ojasstep Footwear Company

Email: ojasstep@gmail.com

Website: www.ojasstep.in.com

Owner: Deepak Kumar

The Ojasstep team appreciates your trust and thanks you for choosing Ojasstep.